Ratings & reviews · In every plan
Salon reviews clients trust, because each one is a real visit
In the Frizzi app, salon reviews and ratings come only from clients with a completed bill at your salon. They rate the visit and each service, you reply where everyone can read it, and a review that breaks the rules can be reported to the Frizzi team.
- Only after a real, billed visit
- Stars for the visit and for each service
- Your reply shown under the review
Connaught Place
Sample reviews
When reviews start. Clients leave reviews in the Frizzi client app, which is coming soon to Google Play and the App Store. Reviews begin once it is live. Everything on this page is built and ready for that day, and there is nothing to set up on your side.
How clients rate
Salon reviews and ratings only real clients can leave
Each completed bill can be rated once: 1–5 stars for the visit, an optional comment of up to 500 characters, and optional stars for each service on the bill. Cancelled bills and other people’s bills can never be rated, so there are no reviews from people who never came in.
Clients have 30 days after the visit, and can change their rating for 7 days after writing it. The app asks for you: a notification a few hours after the visit, “How was your visit to Demo Salon?” on Home, Rate beside unrated visits, and a “Rate this visit” card on every receipt.
Other clients see the first name and last initial only, like “Neha K.”. You see the full name and the bill number.
- One rating per completed bill
- 30 days to rate, 7 days to change it
- Shown as “Neha K.”, never a full name
Where stars show
Good ratings help new clients choose you
On every salon card
Near me, search and the carousels show your average stars and the number of reviews. A salon with none yet shows NEW, not zero stars.
On your salon page
A rating badge, a big average with a bar for each star level, the newest three reviews and “See all”. Each service carries its own score, like ★ 4.6 (23).
In Top rated
The Top rated tab orders salons by their average, so steady good service shows up where clients are looking.
In the client app
What your clients see
Screens from the Frizzi client app on sample data. The app is coming soon to the stores.
Your side
Reply where every client can read it
Owners and managers open Reviews in Frizzi Business for the branches they cover: the average and the spread of stars, a filter by stars, and each review with its comment, service stars, branch, date and bill number.
Write a reply and it shows under the review in the app as “Reply from the salon”. Change it later, or save it empty to take it down. A calm, specific answer to a three-star review tells new clients a lot about how you look after people. Every reply is kept in your activity log, and the Reviews widget on Home shows the latest reviews and the ones still waiting for a reply.
- Filter by stars, see the bill number
- Change or remove your reply any time
- A Home widget for reviews to answer
Sample data
Fair play
A review that breaks the rules? Report it
Give a reason
Report a review as not from a real client, or for abusive words. It is marked Reported in your list.
The Frizzi team decides
The review stays up until the Frizzi team checks it. Salons can’t delete or edit clients’ reviews themselves, which is what makes the stars worth trusting.
Hidden means left out
A review the team hides counts in no average. Every report you make is kept in your activity log.
Public or private
Public reviews and private feedback do different jobs
| Ratings and reviews | Private feedback | |
|---|---|---|
| Who sees it | Everyone in the Frizzi app | Only you (owners, and managers for their branches) |
| What is rated | The visit, and each service | The service, the stylist and the salon |
| Where it comes from | The Frizzi client app | A web link, the app or the desk tablet |
| Time to give it | 30 days after the visit | 30 days after the visit |
| A low score | You can reply in public | The owner is alerted at once at 1–2 stars |
| Plan | Every plan | Plus and Pro |
Feedback lets you hear about a problem before it becomes a public review. How private feedback works.
How it works
How a review happens
The visit is billed
Your normal bill at the till. Nothing extra for reception to do.
The app asks
A few hours later the client is asked how it was, in the Frizzi app.
They rate it
Stars for the visit and each service, and a comment if they like.
You reply
Answer from Reviews in Frizzi Business; clients see it under theirs.
FAQ
Questions
Can anyone leave a review of my salon?
No. Only a client with a completed bill at your salon can rate it, once per bill, within 30 days. Cancelled bills can’t be rated.
Can I delete a bad review?
No, and neither can any other salon, which is why clients can trust the stars. You can reply in public, and report a review that isn’t from a real client or uses abusive words. The Frizzi team decides whether it stays.
Do other clients see the reviewer’s full name?
No. They see the first name and last initial, like “Neha K.”. You see the full name and the bill number, so you can look up the visit.
Who in my team can reply?
Owners and managers, for the branches they cover. Reception and stylists don’t see the reviews page.
When will reviews start?
When the Frizzi client app is out on Google Play and the App Store, which is coming soon. Your salon is listed there on every plan, and reviews need nothing set up.
Is it the same as private feedback?
No. Reviews are public and in every plan. Private feedback (Plus) asks about the service, the stylist and the salon, is seen only by you, and alerts the owner when a score is low.
From the Frizzi guides
Guides on this
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WhatsApp for salons: which messages to send, consent and quiet hours, the Business app vs the API, Meta’s per-message charges and templates that need approval.
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