Salon software questions, answered

A computer, tablet or phone with internet, and your mobile number. Open business.frizzi.app, register your salon and make your first bill. Your first 35 days are on Pro, free, with no card.

Yes. Your service menu (names, prices, times) imports from an Excel or CSV file. Products and clients are not imported yet: products are added once, and clients are added as they come in, which is usually quick because regulars visit within a few weeks.

Most salons can be billing the same afternoon: menu, staff with their commission %, payment methods and opening hours. Every extra (memberships, attendance rules, stock recipes) stays off until you want it.

The Frizzi Business apps for Android and iPhone are ready and coming soon to Google Play and the App Store. Today Frizzi works fully in the browser on any computer, tablet or phone.

Not yet. The app is in English, with Indian ₹ amounts, dates and GST formats.

Every new salon gets 35 days of Pro free, with no card. Seven days before it ends, Frizzi makes your first invoice: Basic, unless you chose Plus or Pro. Nothing is lost when the trial ends; your bills, clients and settings stay as they are.

Per branch. Staff and clients are unlimited on every plan. Every branch costs the same, and only open branches are charged.

Yes. Plan prices are before 18% GST. Frizzi is registered in Delhi, so salons in Delhi pay CGST and SGST, and salons elsewhere pay IGST, on Frizzi’s invoice.

By UPI or bank transfer against Frizzi’s invoice, within 15 days. There is no card or AutoPay yet. If an invoice stays unpaid 7 days after it is due, the salon becomes view-only: you can still see and download everything, and paying brings it all back at once.

Yes. Moving up starts at once and you pay the difference for the days left. Moving down, or between monthly and yearly, starts at your next renewal. There are no refunds for time already paid.

Yes. Services are billed at 5% (2.5% CGST + 2.5% SGST) under SAC 9997, the rate for beauty and physical well-being services since 22 September 2025. Products carry 5% or 18% depending on what they are.

Yes. With a GSTIN, every bill is a tax invoice with a number that never skips or repeats (up to 16 characters, per financial year), your details, the client’s, the GST by rate and the SAC/HSN codes. Without a GSTIN it is a bill of supply with no GST.

Bills are never deleted. A refund makes a GST credit note, and cancelling a bill from an earlier month does too, so your GST report always matches what was billed.

Yes, for normal bills paid by cash, UPI or card. They are saved on the device with a provisional receipt and sent when the internet is back, where they get their invoice number and keep their real date.

Yes. There is a monthly GST report ready for GSTR-1 and 3B, an HSN/SAC summary, and a Tally export with ledgers and entries for the month. Try the first month’s Tally import with your accountant on a copy of the company.

Yes, through the free Frizzi app for clients, which lists every Frizzi salon. The app is coming soon to Google Play and the App Store. You set what can be booked, how far ahead and whether you accept each booking first. Clients always pay at the salon.

Yes. Reminders go the day before (with Confirm, Reschedule and Cancel) and a few hours before. They go in the Frizzi client app, or on WhatsApp from your own WhatsApp Business number once it is connected. Without that, the desk gets a “tap to send” list that opens WhatsApp on its own phone.

No. Your client list is yours alone. A client who visits two Frizzi salons has a separate record at each, and each salon sees only its own.

Yes, from the Plus plan: memberships, packages, gift vouchers, points, spend levels, coupons, referrals and cashback. Each is off until you switch it on.

Every service on a bill carries the stylist who did it. Commission is a % of the service’s price after discounts and before GST, and each person sees their month on their Home screen. Slabs, targets and product commission come with Pro.

Yes, in Pro: salary and commission, loss of pay from attendance, leave, tips, late fines and advance recovery, with Indian-layout payslips you can print or send on WhatsApp. It does not work out PF, ESI, professional tax or TDS.

Yes. Staff check in with one tap, with a GPS check that they are at the branch if you switch it on. Pro adds shifts, late marks, leave and selfie check-in. A front-desk tablet can also check people in.

Only their own work: their bookings, their earnings this month and their payslips. Stylists never see clients’ phone numbers or other people’s pay.

On servers in Mumbai, India. Nightly backups are encrypted and copied off the server to storage in Mumbai, kept for 90 days.

“Download all my data” gives you a ZIP of spreadsheets: clients, bills, appointments, staff, attendance, stock, payroll and more. It works on every plan, even after your plan ends.

Every request is checked for who you are and which branches you can see, and the database itself keeps each salon’s rows apart. Money records and bills can never be deleted, only corrected with a reason, and every change is in an audit log.

In the app, or by email to hello@frizzi.app. See how to delete an account for what happens to your data.