WhatsApp reminders · In every plan
Salon WhatsApp reminders clients answer with a tap
Frizzi sends salon WhatsApp reminders the day before and a few hours before each booking, with Confirm, Reschedule and Cancel buttons, from your salon’s own WhatsApp Business number. Clients with the free Frizzi app get the same messages in the app, at no cost.
- Day before with buttons, and a few hours before
- Sent from your own WhatsApp Business number
- Quiet hours 9 pm–9 am; offers only with consent
Confirm · Reschedule · Cancel
Sample messages
Three ways to reach a client
The app first, then WhatsApp, then the desk
Every message tries these in order and goes the first way that reaches the client. Owners choose which are on in Salon settings → Messaging.
| Way | Reaches | Cost to you | To set up |
|---|---|---|---|
| 1. The Frizzi client app | Clients with the app (coming soon), in its inbox | Free, unlimited | Nothing: it is on |
| 2. WhatsApp, sent automatically | Clients without the app who agreed to WhatsApp messages | Meta’s charges, billed by Meta to you | Connect your WhatsApp Business number, then switch on each kind |
| 3. Desk list, tap to send | Anyone on WhatsApp | Free | Switch on. Reception taps Send and WhatsApp opens on the desk phone |
The desk list is never used for time-sensitive messages like “it’s your turn”. Frizzi doesn’t send SMS to clients: SMS is only for sign-in codes.
What goes out
What salon WhatsApp reminders send, and when
Booking confirmed
When a client with a number is booked, with any deposit asked. An app booking waiting for you says so, and they hear again when you accept.
The day before
With Confirm, Reschedule and Cancel. Confirm ticks the booking in your calendar; Reschedule sends a link to move it; a late Cancel waits for the desk.
A few hours before
The usual reminder, sent on time whatever the hour, because it can’t wait. Both reminders are on to begin with, and each goes once.
Receipts and vouchers
The desk taps WhatsApp on a bill, a wallet top-up or a gift voucher, and the receipt text or code goes to the client.
Your turn, a time is free
For the walk-in queue and the waitlist. Time-sensitive, so they never wait for quiet hours.
Money notices
Money added to the wallet, a due paid or left, a deposit received, a fee charged. The client always knows where their money is.
With Plus
Automatic messages and campaigns
Automatic messages that run themselves
Each one has a switch, words you can change, and a count of how many went in the last 30 days:
- Birthday and anniversary, on the day or up to 7 days before, at 10:30 am.
- Next visit due, from each service’s “usually back after” or the client’s own habit.
- Package, membership or voucher ending, 7 days before. The only one that starts on.
- Low wallet balance, below ₹200 unless you change it.
- We miss you, when a client becomes at risk or lost.
- Thank you, a few hours after the bill, with a private feedback link.
Birthday, anniversary and we-miss-you can carry a one-time coupon only that client can use.
Sample settings on demo data
Campaigns to the right clients only
Pick who gets it: a group like VIP or at risk, any of the Clients filters, and branches. Use ready words (Offer, We miss you, Festival) or your own, add a personal coupon, then send now or schedule up to 60 days ahead.
Before you send, Frizzi shows exactly who gets it and how, and who won’t and why. Afterwards, the campaign’s page shows delivery, and which clients came back with a bill within 30 days and what they spent. It is a simple count, not proof the campaign caused it.
- Only clients with “OK to send offers”
- Managers send only if the owner allows
- A scheduled campaign can be cancelled
Send by: best available
Sample campaign on demo data
Rules on every message
Reminders clients welcome, not messages they block
Quiet hours, 9 pm to 9 am
Messages that can wait, like the day-before reminder or an offer, go at 9 am instead. Replies to a booking and bills go at once.
Offers only with consent
“OK to send offers” is off until the client says yes. A client who turns off offers in the app gets none from any salon, by any way.
One offer a week, at most
Each client gets at most one offer every 7 days to begin with. Choose 3, 7, 14 or 30 days.
Each message sent once
A retry, a double tap or a job running twice sends nothing more. Moving a booking gives it fresh reminders.
Clients can say no
A client who says no to booking messages gets none. Owners can switch each reminder off for everyone.
A log of every message
Who, what, which way, and whether it was sent, delivered, read or failed, with the reason. Owners and managers see it.
Allowances and packs
Free messages in every plan
Each plan includes free WhatsApp messages from Frizzi’s own WhatsApp number, per open branch per month, for reminders and updates.
| Basic | Plus | Pro | |
|---|---|---|---|
| Free WhatsApp messages a branch a month | 100 | 300 | 1,000 |
| Booking reminders and updates | Yes | Yes | Yes |
| Automatic messages and campaigns | — | Yes | Yes |
| Standard pack: 1,000 reminders and updates | ₹249 + GST | ₹249 + GST | ₹249 + GST |
| Promotional pack: 500 offer messages | ₹599 + GST | ₹599 + GST | ₹599 + GST |
Packs never expire and are used after the free messages. Offers through Frizzi’s number need a promotional pack. Messages from your own number are billed to you by Meta and don’t use the allowance; app messages are never counted. You hear at 80% and 100%.
Honest status, November 2026. WhatsApp sending is built and tested in code, but it hasn’t yet sent through a real WhatsApp Business account, and Meta must approve each message template before it can be used. Frizzi’s own WhatsApp number isn’t live yet either, so today automatic WhatsApp needs your salon’s own number. Until then, messages go in the Frizzi client app or on the desk’s tap-to-send list. Ask us and we’ll go through the Meta steps with you.
How it works
Connect your WhatsApp Business number
Set it up in Meta
A Meta Business account, an app with WhatsApp, your number verified and a permanent access token.
Paste four details
Phone number ID, WhatsApp Business Account ID, access token and app secret. Frizzi checks them with Meta at once.
Copy the templates
Each message has its template ready to copy into Meta, with a copy button. Meta approves them.
Switch on and test
Send Meta’s test message, then switch on each kind of message you want.
FAQ
Questions
Do I need the WhatsApp Business API for automatic reminders?
Yes. Automatic WhatsApp goes from your salon’s own WhatsApp Business number, connected through Meta. Without it, reminders go in the Frizzi client app, and the desk can send others by tapping Send on the tap-to-send list.
Does Frizzi send SMS reminders?
No. SMS is only used for sign-in codes. Reminders go in the Frizzi app or on WhatsApp.
Who pays for the WhatsApp messages?
Messages from your own number are billed by Meta to you, at Meta’s rates, and don’t use your Frizzi allowance. Messages in the Frizzi app are always free. The plan allowances and packs are for messages through Frizzi’s own number, which isn’t live yet.
Can clients confirm or cancel from the reminder?
Yes. The day-before reminder has Confirm, Reschedule and Cancel. Confirm ticks the booking in your calendar, Reschedule sends a link to pick a new time, and a late cancellation waits for the desk to charge or waive any fee.
Will my clients get too many messages?
Frizzi is careful by default: quiet hours from 9 pm to 9 am, offers only to clients who agreed, at most one offer a week, and each message sent once. Clients can turn off booking messages or offers.
Has Frizzi’s WhatsApp been tested?
It is built and tested in code, but not yet with a real WhatsApp Business account or approved Meta templates. We’ll be honest about that until it has been, and help you through the Meta setup.
Which plan has WhatsApp reminders?
Booking confirmations and reminders are in every plan, from ₹99 a branch a month plus GST. Automatic messages like birthdays and we-miss-you, and campaigns, come with Plus.
From the Frizzi guides
Guides on this
WhatsApp for salons: what to send, what not to, and what it costs
WhatsApp for salons: which messages to send, consent and quiet hours, the Business app vs the API, Meta’s per-message charges and templates that need approval.
5 min read
Clients & loyaltyHow to reduce no-shows at your salon
Reduce no-shows at your salon with reminders the day before and hours before, deposits for big bookings, a clear policy, a waitlist and kindness to regulars.
5 min read
Clients & loyaltyHow to grow repeat clients at your salon
Grow repeat clients at your salon: rebook before they leave, remind them when they are due, win back the ones drifting away and measure who comes back.
5 min read
Run your salon on Frizzi, free for 35 days
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